Privacy Policy – LP Griffiths Ltd (Envirocare Off Mains)
Effective Date: 10 November 2025
LP Griffiths Ltd (“we”, “us”, “our”) trading as Envirocare Off Mains is a company registered in England and Wales (Company No. [03079474]) with registered office at HLB House, 68 High Street, Tarporley, Cheshire, CW6 0AT. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information when you:
Use our website www.envirocareom.com and online store,
Purchase products such as septic tanks, sewage treatment plants, storage tanks, and accessories,
Book our services, including installations, repairs, servicing, and drainage consultancy, or
Work with us via third-party contractors or other collaborative arrangements.
1. Data We Collect
We may collect the following personal data:
1.1 Contact details: name, email, phone number, billing and delivery addresses.
1.2 Account and payment details: card information (processed securely via third-party providers), order history, VAT details.
1.3 Service information: site details, installation requirements, service history, drainage consultancy details.
1.4 Third-party information: details of contractors, partners, solicitors, estate agents, or environmental organisations you work with if relevant to your service.
1.5 Website usage data: IP address, browser type, pages visited, cookies for analytics and functionality.
2. How We Use Your Data
We use personal data for the following purposes and lawful bases under UK GDPR:
Purpose & Lawful Basis
To process orders and provide products or services - Performance of a contract
To communicate with you about your orders, service appointments, or consultancy projects - Performance of a contract / Legitimate interests
To manage accounts and store service and consultancy records - Performance of a contract / Legal obligation
To coordinate work with third-party contractors or partners - Performance of a contract / Legitimate interests
To improve our services and website functionality - Legitimate interests
To comply with legal obligations, including tax and regulatory requirements - Legal obligation
For marketing purposes (newsletters or promotional offers) - Consent
3. Sharing Your Data
We will not sell or rent your data. We may share personal data with:
3.1 Delivery partners and couriers to deliver products.
3.2 Payment processors for secure payment processing.
3.3 Professional advisors such as accountants, IT service providers, or legal advisors when necessary.
3.4 Third-party contractors or partners, strictly on a need-to-know basis to complete installations, repairs, or consultancy projects.
3.5 Regulatory bodies where legally required.
4. Data Retention
We retain personal data only as long as necessary for business, legal, and tax obligations. Typically:
4.1 Orders and invoices: up to 7 years (UK tax law).
4.2 Service, consultancy, and installation records: for the duration of the contract and warranty purposes.
4.3 Marketing data: until you unsubscribe or withdraw consent.
We periodically review our data to ensure it is not kept longer than necessary.
5. Your Rights
Under UK GDPR, you have the right to:
5.1 Access the personal data we hold about you.
5.2 Request correction of inaccurate data.
5.3 Request deletion of your data where lawful.
5.4 Restrict or object to certain processing.
5.5 Withdraw consent for marketing communications at any time.
5.6 Request data portability (receive a copy of your data in a commonly used format).
5.7 Complain to the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
To exercise your rights, contact us at info@envirocareom.com or call 07771 903612.
6. Cookies & Tracking
Our website uses cookies for:
Essential functionality (shopping basket, login).
Analytics to improve website performance.
Marketing only if you have consented.
You can manage cookies in your browser settings
7. Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Payment information is handled securely via reputable third-party providers.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
9. Changes to this Privacy Policy
We may update this policy from time to time. The effective date will always be displayed at the top. Significant changes will be communicated via our website or email.
10. Contact Us
For questions or concerns regarding this Privacy Policy, contact us:
LP Griffiths Ltd (Envirocare Off Mains)
HLB House, 68 High Street, Tarporley, Cheshire, CW6 0AT
Email: info@envirocareom.com
Phone: 07771 903612