Delivery Policy – Envirocare Off Mains t/a LP Griffiths Ltd

Effective Date: 20 September 2026

LP Griffiths Ltd (“we”, “us”, “our”), trading as Envirocare Off Mains, is committed to providing reliable delivery for all products purchased through our online store. This policy explains delivery procedures, responsibilities, charges, and liability. We aim to make delivery as smooth as possible if you have any concerns please reach out to us - we’re here to help.

1. Booking your delivery

We don't send tanks out until we've agreed a delivery date with you. After you order, we'll contact you within 2 working days (Monday-Friday, 8:30am-5pm, excluding bank holidays) to confirm access and site requirements. We'll then confirm the current lead time and come back to you with a delivery date. If the date doesn't suit, let us know and we'll rearrange it.

Most tanks are delivered directly from the manufacturer. We arrange this for you and remain your point of contact throughout.

Please give us a phone number you'll answer, as the driver will use it to contact you.

Tank deliveries are booked in with you. Parts, accessories and smaller items usually aren't. They're typically dispatched within 3 working days of your order, and you'll receive a confirmation email when your order has been dispatched.

2. Delivery times

Most orders, including parts and accessories, are delivered within 10 working days of order and payment. Larger tanks, multiple items and specialist items can take longer.

Many tanks are made to order by the manufacturer rather than held in stock, so lead times vary. We'll confirm yours when we come back to you with your delivery date, and we'll flag any extended lead times on the product page.

Deliveries are usually made between 7:30am and 6:30pm.

If your order is urgent or time-sensitive, please call us before ordering and we'll arrange the soonest delivery we can.

We strongly recommend you don't book contractors or groundworks until your order has arrived, and order well ahead of installation so there's time to sort any issues.

3. Delivery charges

Delivery charges for England, Wales, and most areas of mainland Scotland are included in the final shopping basket unless otherwise stated.

Additional delivery charges may apply for the Scottish Highlands, Scottish Islands, Northern Ireland, the Isle of Man, the Channel Islands, and other remote or non-mainland UK locations. Please contact us before placing your order if delivery is required to these locations. Any applicable charges will be clearly communicated before order confirmation or dispatch.

Where “Free Delivery” is stated, this applies to England, Wales, and most areas of mainland Scotland only.

Any manufacturer surcharges or additional delivery costs for excluded locations will be confirmed with the customer prior to dispatch, and the customer may cancel the order if they do not wish to proceed.

4. Access and offloading

Unless otherwise stated, offloading is the responsibility of the customer in all cases. Suitable equipment must be available to safely remove goods from the delivery vehicle.

Drivers deliver to the nearest safe point the vehicle can reach. They can't place goods in a specific position, and they won't drive onto ground or into areas they judge unsafe.

Some tanks can be offloaded to the kerbside by HIAB (a lorry-mounted crane) for an additional cost. Where it's available, you'll see the option on the product page, so select it when you order. If you're not sure whether it's possible for your tank, contact us before ordering and we'll confirm. Final positioning is the responsibility of the customer.

Tanks over 2,500 litres may need an articulated vehicle. Please tell us about any access restrictions (narrow lanes, weight limits, overhead cables, steep or soft ground) before your delivery is booked so we can arrange alternatives. If access is restricted, you can have your order delivered to an alternative address, but any onward transport is your responsibility.

Someone must be present to receive and sign for the delivery. Please check the goods before signing, note any damage on the delivery paperwork, and tell us within 24 hours, with photos

6. Failed deliveries and additional charges

If a delivery can't be completed because of access problems, a lack of offloading equipment or no one being available to receive it, re-delivery will be chargeable. Any holding costs will also be passed on to the customer. We'll confirm the cost before rearranging, and it must be paid before we redeliver. You won't be charged if the failure was caused by us or the manufacturer.

7. Liability and risk

We'll always do our best to deliver on the agreed date, but delays can happen. LP Griffiths Ltd is not responsible for any costs you incur by arranging labour, contractors or equipment ahead of delivery. Nothing in this policy affects your statutory rights.

Risk in the goods passes to you on delivery. Ownership passes when full payment, including delivery charges, has been received.

8. Contact information

LP Griffiths Ltd (Envirocare Off Mains), 290 Crewe Road, Haslington, Crewe, CW1 5TR

Phone: 01270 442442 | Email: info@envirocareom.com

Monday–Friday, 8:30am–5pm